Moderator Orientation: Level Two
Congratulations on becoming a Level 2 Moderator. By now you hopefully have become familiar with the notions of VOICE and Respect for others on Voobly.com In case you forgot, however, we have included a recap of key topics covered in the Level 1 Orientation.
Recap of Level One Orientation
As a Level One Moderator, you will be issued a red username. As explained in the structural overview of the Moderator program, Level 1 membership will give you an opportunity to see first hand how Moderatores help to assist Voobly players and help to make Voobly.com a better place. You will also have the opportunity to use your most powerful privilege on the Voobly.com…your Voice.
Your Voice is the most important privilege available. Your Voice can help you mediate situations, help users, and make new friends! Voice is manifested by what you type on the screen while on Voobly.com. As people cannot hear the intonations of your actual voice, what you type online is very important, for that is what users will see. For example, short, curt, one word replies are often perceived as being rude, online. Likewise, typing in all CAPITAL LETTERS is considered rude, as that is the online equivalent to shouting. When interacting with users online, it is best to avoid behaviors that are considered rude – remember that you “Catch more flies with honey” :-)
Your Voice is how you present yourself to other Voobly players. Are you the chatty/friendly type or are you terse and gruff with your responses? Do you make others relaxed when you talk with them or are other users up tight and silent when you are around? These reactions by Voobly players are totally dependent on your Voice.
Another way of thinking about Voice is that it is a way of explaining to a user why a particular behavior is objectionable in attempt to stop that particular action. Often times, if a person realizes that a certain action is “bad” they will no longer continue that behavior. One thing to remember, try and be specific as to why a particular action is objectionable. For example, when trying to use your Voice with a flooder, you could explain that flooding is bad because it prevents other users from interacting with one another and also prevents them from finding others to play against in a certain game.
Not only will use of Voice be helpful in stopping objectionable behavior, by educating users as to why their actions are contrary to the Code of Conduct, you will be helping to prevent future infractions. This serves to “save the Voobly player” and it helps to make the overall experience on Voobly.com, better for all users.
When interacting with other users on Voobly.com, it is best that you be yourself. As you already know, it is often easy to distinguish between those users who are telling the truth and those feeding you a line. People will appreciate your honesty and openness with them. Of course, you should only enmutee other users as determined by your own comfort level and your personal willingness to interact. Set your own boundaries and others will respect them.
Remember that as a Moderator, if you so choose, you can assist other Voobly players with their inquiries and questions to the best of your ability. If you are uncomfortable with a particular situation, or unsure of how to respond to a user, do not hesitate to ask other Moderatores or Voobly administrators since they are there to assist you and all Voobly.com users.
Along the same lines as your VOICE, it is important to have respect for everyone on Voobly.com, regardless of perceived age, race, religion, Moderator status, etc. While there are certainly many differences among all the Voobly players, we are all united by the passion for gaming. If users perceive disrespect from you, your experiences online will not be very pleasant. You can be guaranteed that they will tell one of their friends, who in turn tells one of their friends, and pretty soon, you have a whole group of people making your online experience difficult. Remember that respect leads to respect, and disrespect leads to disrespect. If you are trying to make the online gaming experience better for all Voobly.com users, treat everyone with equal respect, and in turn, you will experience the same.
If you have been on Voobly.com for awhile, you are probably thinking, “Respect is all fine and good, but what about all those rough rooms where the users hate any sort of authority figure?” Indeed, that is a very good question, as there are certain groups of users who have it in for Moderatores. In situations such as this, it is important that you keep a calm head, thick skin, and treat everyone with respect as you would in another room. It may also be a good idea to ask another Moderator to come in and assist you when trying to reason with a rough room. Not only can another person serve as an effective backup, just having a different approach to the room could help calm things down. Remember that VOICE and RESPECT will be the best privileges available to you. mutes should only be utilized in extreme cases, and boots should be used rarely, if ever. Lastly, remember that the Moderator program is to allow you to have fun and try and make Voobly.com a better place. If you are uncomfortable because of a certain room, by all means go to a different room, or take a break from the computer if you need to.
Here is a quick summary of what we will cover:
- Chapter Links
- Changing game room title or description
While there are several privileges available to you to use as a Moderator, they are there purely for you to enrich your experience online in the manner you see fit. Should you decide that you do not want to use them, that’s fine. Likewise, if you choose to use them, that’s fine too. The Moderator program is here to help you find a richer, more fulfilling experience while online.
Please keep in mind though, should you choose to use the privileges available to you as a Moderator, it is best that you adhere to the suggested uses below. Any abuse of Moderator privileges may lead to the revocation of your Moderator status.
Abuse of Moderator privileges is defined as, but not limited to, unwarranted mutes or boots, flooding of /msgbox’es, removal of privileges that were not issued by you, or muting or booting another Moderator. muting or booting another Moderator will result in immediate termination of your Moderator Status. The frequency of the use of privileges (i.e. multiple mutes or boots in a given amount of time) may be considered an abuse of tools and can result in eventual removal from the program
This command will allow you to find the IP address of any user who is in the the same room as you. Keep in mind though, this privilege will only function when you are in the Help Rooms. The format of this command is as follows:
That will allow you to find the IP address of a user called Bill. Again, any abuse of this privilege or any others associated with the Voobly moderator program, as defined by Voobly's Code of conduct, is grounds for the revocation of your moderator status.
message (/msgbox username message)
This command sends a pop-up message to a user that only they can see. The user must also clear the message before they can do anything else in the lobby. Since you can create and personalize the message that appears in the grey pop-up box, this is an effective extension of your Voice as a Moderator. Furthermore, it's a great command to use considering it looks "official" and regular users do not have access to this privilege.
To issue a message to a user, just type in the command followed by the username, and then the specific message you wish to send to that user.
e.g. /msgbox Bill This is a Test
Once that command is issued, a grey pop-up box will appear on Bill's screen saying "This is a Test." Bill will then have to click the OK button in the box before continuing with whatever he was doing before. If this privilege is abused, according to what is outlined in the Code of Conduct for Voobly.com, Moderator privileges may be revoked.
Unlike Voobly Messenger, this type of message CANNOT be ignored.
warn (/warn username message)
The warn command sends a canned warning message to the user advising them that they are violating Voobly.com’s Code of Conduct. Like the message command, it requires the user to click the "OK" button on the warning prior to performing other actions in the lobby.
As with the message command, to issue a user a warning message you will need to type in the command followed by the user name.
e.g. /warn Bill stop flooding please
This command will send the canned warning message to the user named Bill and he will need to click "OK" before continuing on his way.
If this privilege is abused, according to what is outlined in the Code of Conduct for Voobly.com, Moderator privileges may be revoked.
Changing game room title or description (no command available)
This privilege allows you to change the title text of a game room so that you can change inappropriate and offensive game room names. Once the name is changed, you cannot change it again until the table is emptied.
Unfortunately there is no command available at this time. In order to change a game room description or title, simply hold down the left CTRL on your keyboard and click on the button next to the game room, to view the table description The settings menu should now pop up and you will be able to edit the game room title or description.
As you recall, any abuse of this privilege or any others associated with the Member Plus program, as defined by the Code of Conduct for Zone.com, can result in the revocation of your Member Plus status.
mute5 (/mute5 username reason)
From time to time, you will encounter a user who is persistent in their violations of Voobly.com’s Code of Conduct or Terms of Service. The user may have been muted repeatedly in one room and may have since realized that he/she can then talk in other rooms. When this occurs, a Voobly-wide mute for five minutes may be necessary. The mute5 command works just as the mute command, except the mute5 command mutes the user in ALL Voobly.com rooms.
The format of the mute5 privilege is the same as the mute privilege. Type the command followed by a specific user name:
e.g. /mute5 Bill repeated flooding
By issuing that command, the user named Bill will be prevented from chatting in the main lobbies throughout Voobly.com. Bill will still be able to play games and chat in private, though he cannot chat publicly for five minutes.
unmute (/unmute username reason)
Muting a user can be quite useful, however, often times realize the error of their ways prior to the mute releasing itself. As a result, a privilege to "unmute" a person is also provided for your use. As expected, this privilege works much like mute and mute5 in terms of command format.
Type the command followed by a specific user name:
e.g. /unmute Bill reason
When such a command is issued, the user named Bill will be instantly unmuteged and will be allowed to chat in Voobly.com lobbies again.
Keep in mind, it is best to ONLY unmute those users that you have muted firsthand. How would you like it if you muted a troublemaker only to find out that this user sweet-talked another Moderator into unmuting them? Unmuting users not muted by you is considered to be an abuse of your Moderator status and you may be removed from the program. Furthermore, muting and unmuting yourself is also considered an abuse of your Moderator status and you can be removed from the program.
welcome (/welcome message)
As a Level 2 moderator you will have the ability to set and remove /welcome in the tournament room you are hosting in.
e.g. /welcome welcome to my tournament
The greet command was given to hosts so they could announce the tournament they are currently hosting, not to announce a tournament that may be held in a couple of days or even a day away. Sometimes a host will post a cancel for the greet if they didn't have time to have the tournament canceled via the tool, but they need to make sure they get this removed asap, either by themselves or arrange for another host to do it for them. It is acceptable for hosts to use the greet to announce the tournament is closed, sign ups open, etc.
All greets should be cleared by the hosts at the end of their tournaments by simply using
/welcome Welcome to the Voobly Tournament Lobby.
streamdisable (/streamdisable username reason)
This privilege allows you to disable the streaming privileges of an user until the lobby was re-entered.
In contrast to other commands, the user will not be notified of this action. To issue streamdisable on a user you will need to type in the command followed by the user name.
e.g. /streamdisable Bill streaming non-Voobly games
The streamdisable command will remove both, the streaming icon next to their name, as well as removing their name from the streaming category in a lobby.